You may return any product ordered on Salolegen within 30 days of delivery, for any reason. Here are the practical requirements, steps to follow, shipping fees, and refund timelines.
Home goods may be returned within the mandatory period of thirty days from the delivery date, provided they are intact, unused, complete with all manuals, screws, padding, and accessory parts, housed in their original protective packaging, and free of alterations or signs of wear.
If the item has defects, dents, or does not match your order, we cover the cost: we will send you a shipping label or schedule a courier pickup. If you decide to return it by your own choice, return shipping is your responsibility, with no other fees withheld.
We issue the refund within 3 business days of approving the returned item. If you paid cash on delivery, we will transfer the amount to the bank account you provide; if you paid by bank transfer, the refund will be sent to the same account. The interbank network usually takes 1 to 5 business days for funds to appear.
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Delivery of the correct item with simultaneous pickup of the incorrect item | None |
| Parcel lost | Replacement shipment or full refund once the carrier inquiry is resolved | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Refund of the amount paid for the product | Return shipping only |
To exchange for a different size, version, or model, return the item following the steps described and place a separate order; we will issue the return refund as soon as it reaches the warehouse. If the exchange is due to our error, the new shipment is sent at no charge to you.
You can cancel your purchase free of charge until the package leaves our warehouse. Write to us at [email protected] with your order number. Once the goods are in transit, our return policy applies.
Contact us at [email protected] or call +39 049 5137 892 during Mon-Fri 10:00 - 19:00, Sat 10:00 - 16:00. We will get back to you within one business day.
