Privacy Policy

Who is responsible

Salolegen S.r.l., Via della Croce Rossa 112, 35129 Padova PD, Italia. Contact for data privacy inquiries: [email protected].

Legal framework

Personal data is processed in full compliance with the General Data Protection Regulation (GDPR) and the regulations applicable in Italy. Should any conflict arise between this privacy policy and statutory provisions, the text of the law always prevails.

What we collect

When you place an order, we store the details necessary for shipping: name, postal address, email, phone number, and items selected. We do not retain or record payment card details on this website. During visits, the platform collects technical parameters such as IP address, browser application, and pages viewed through the cookies described below.

• Personal and contact details for billing and shipping (first name, last name, complete postal address, email address, phone number)
• Order history, details of purchased items, and operational delivery notes
• Technical browsing data and essential telemetry (anonymized IP address, browser parameters, session identifiers)
• Written correspondence between the user and customer support

Why we use it

• Prepare and deliver purchases, as well as handle any return requests.
• Provide support when you contact us and update you on the shipping status.
• Maintain infrastructure security and monitor the proper functioning of the website.
• Send promotional offers only to those who have given consent, with the option to unsubscribe from any message.

Cookies and browser data

The system saves small text files in your browser. Technical cookies keep items in your cart and handle basic navigation, so they cannot be disabled. Analytics cookies show how visitors move around the pages, strictly in aggregated form. Promotional cookies are activated only after your confirmation on the banner. You are free to withdraw your consent at any time through the banner or browser; all details are available in the Cookie Policy.

Who may receive the data

Delivery services receive the logistics details needed to complete delivery. The payment processor handles what is required for the transaction. Server and analytics providers work on our behalf under formal agreements. We do not sell or trade personal information to third parties for money.

Salolegen does not sell or share customer personal data with third-party brokers for commercial or advertising purposes, operating in full compliance with data protection principles under current Italian and European Union legislation.

Retention period

Purchase details remain stored for the duration required by tax and accounting regulations, and are then deleted. User profile data is kept until an account deactivation request is made. Analytics records are retained for 14 months.

Your rights

Pursuant to the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and Italian law, data subjects have the right to request access, rectification, erasure, restriction of processing, data portability, and to object to the use of their data by contacting the privacy officer at [email protected].

Security

Our store processes transactions exclusively via cash on delivery (at no extra cost) or by direct bank transfer. Salolegen does not collect, store, or process any debit or credit card data, excluding the use of third-party card processors on the site.

Questions about this policy

Contact us at [email protected] or call +39 049 5137 892 during Mon-Fri 10:00 - 19:00, Sat 10:00 - 16:00. We will get back to you within one business day.

Merchant

Salolegen S.r.l.

Registered address

Via della Croce Rossa 112, 35129 Padova PD, Italia

Email

[email protected]

Phone

+39 049 5137 892

Working hours

Mon-Fri 10:00 - 19:00, Sat 10:00 - 16:00

Registration

P.IVA IT83242861016