This policy governs the shipment of homeware and furnishing accessories distributed by Salolegen within Italy. We ensure structured logistics management to maintain the structural integrity of every home item during all transport phases.
| Service | Delivery time | Cost |
|---|---|---|
| BRT Corriere Espresso | 1-3 business days | 5.90 € |
| Poste Italiane - Servizio Crono | 2-4 business days | 4.90 € |
Delivery estimates refer to business days starting from parcel collection. Remote or mountain areas may require an extra 1-2 days.
Orders placed before 14:00 from Monday to Friday ship the same day. Orders received later, over the weekend, or on public holidays leave our facility the next business day. We will send you a summary email with your order ID right after your purchase.
All home products are packed in high-density triple-wall corrugated cardboard, with reinforced corner protectors and recyclable cushioning material inside to prevent shocks or mechanical vibrations during transit.
Once the goods are handed over to the selected carrier, the customer receives an electronic notification via email with a unique tracking code to monitor delivery progress across the country.
If the tracking number shows no movement for 5 business days, write to us at [email protected] with your order reference. We will open an inquiry with the carrier, and you can choose whether to receive a replacement shipment or a full refund within 10 business days of contacting us.
If a visibly damaged package is received, the recipient must add a specific conditional acceptance note on the courier's delivery slip, photograph the outer packaging and the damaged item within forty-eight hours of receipt, and send the complete documentation to customer support to initiate the replacement procedure.
The accepted methods are Cash on delivery, Bank transfer. We will never ask for your bank or card details by phone or email.
We deliver to a selected list of countries. Rates and delivery times for each region appear at checkout before you confirm. Customs duties and import taxes remain the responsibility of the recipient.
Contact us at [email protected] or call +39 049 5137 892 during Mon-Fri 10:00 - 19:00, Sat 10:00 - 16:00. We will get back to you within one business day.
